Privacy Policy
Patmac Solutions is committed to protecting your privacy and personal information in accordance with Australian privacy law.
Your Privacy Matters
This Privacy Policy explains how PATMAC Solutions (a registered business name of PATMAC SOLUTIONS PTY LTD) collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About This Privacy Policy
PATMAC Solutions is a registered business name of PATMAC SOLUTIONS PTY LTD ("we", "us", "our") and is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy describes how we collect, use, disclose, store, secure and dispose of personal information in accordance with the Privacy Act and Australian Privacy Principles.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
2. Personal Information We Collect
We may collect the following types of personal information:
Contact and Identity Information:
- Name, email address, phone number
- Job title, company name, industry sector
- Professional credentials and experience
- Communication preferences
Technical Information:
- IP address, browser type, operating system
- Website usage data and analytics
- Cookie preferences and consent records
- Device identifiers for website optimisation
Business Information:
- Information about your organization's AI requirements
- Current technology stack and compliance needs
- Project requirements and business objectives
- Feedback and survey responses
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you: When you fill out contact forms, request consultations, or engage our services
- Through our website: Via cookies, analytics tools, and user interaction tracking
- Business interactions: During meetings, phone calls, and email communications
- Third parties: Professional networks, referral partners, or publicly available sources (with consent)
We will only collect personal information by lawful and fair means, and not in an unreasonably intrusive way. Where practical, we will collect personal information directly from you.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
Service Delivery:
- Providing AI consulting services
- Project management and delivery
- Client communication and support
- Invoicing and payment processing
Business Operations:
- Website functionality and security
- Analytics and service improvement
- Marketing and business development
- Legal and regulatory compliance
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and advisers (subject to confidentiality obligations)
- Professional service providers (accountants, lawyers, IT support)
- Government agencies when required by law
- Third-party service providers who assist with our business operations
Overseas Disclosure: We may disclose personal information to overseas recipients for cloud storage and processing purposes. Where we do so, we will take reasonable steps to ensure the recipient complies with Australian privacy law or is subject to similar privacy protection.
6. Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards:
- Encryption of data in transit and at rest
- Secure database storage
- Access controls and authentication
- Regular security assessments
Organizational Measures:
- Staff training on privacy obligations
- Confidentiality agreements
- Privacy impact assessments
- Incident response procedures
7. Your Rights and Choices
Under Australian privacy law, you have the right to:
Access Your Information
Request access to personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Opt-out
Opt-out of marketing communications at any time
Lodge Complaints
Make a complaint about how we handle your personal information
8. Cookies and Website Analytics
We use cookies and similar technologies to improve your website experience and analyze usage patterns:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our website (with your consent)
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
You can manage your cookie preferences through our cookie consent banner or your browser settings.
9. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
Address
PATMAC SOLUTIONS PTY LTD
Adelaide, South Australia
10. External Complaints Process
If you are not satisfied with how we handle your privacy complaint, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be notified to you via email or through a prominent notice on our website. The latest version will always be available on our website with the date of last update.
This Privacy Policy is governed by Australian law and complies with the Privacy Act 1988 (Cth).
Contact us about privacy concerns